Terms of service

These terms of service (the “Terms of Service”) govern the use of www.lodestardecorative.co.uk (the “Site”). This Site is owned and operated by Lodestar Enterprises. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understood these Terms of Service and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Lodestar Enterprises and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and everything that contributes to the composition of our Site.

Links to Other Websites

Our Site links to third party websites or services that we do not own or control. We are not responsible for the content, policies or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

Lodestar Enterprises and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Lodestar Enterprises and our directors, officers, agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms of Service.

Applicable Law

These Terms of Service are governed by the laws of the Country of England.

Severability

If at any time any of these provisions set forth in these Terms of Service are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms of Service. All other provisions will nit be affected by the removal and the rest of these Terms of Service will still be considered valid.

Changes

These Terms of Service may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms of Service or post a notice on our Site.

Returns

The following information governs all returns within 14 days of the original shipment for any reason:

  • Goods returned must be received in original shipped condition condition with any accessories included.

  • All products must be returned in the original packaging with all contents included.

  • Failure to return all items included with your product, or returning the product without the original packaging may result in the product(s) being shipped back to you at your own expense.

  • The goods must be returned to the address given.

  • The Customer must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

  • All returns must be authorised and an RMA (Returns Merchandise Authorisation) number included with the returned product.

  • To obtain an RMA number please contact us.

  • Carriage costs for despatch and returning the goods are the responsibility of the Customer.

  • The Goods remain the Customer’s responsibility during transit and until signed for by the Supplier.

  • All goods must be returned within 7 days from the RMA date of issue.

  • If, upon receipt, the returned Goods fail to meet the above conditions then the Supplier may refuse to accept the Goods. Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the refund process. The refund will only be be issued to the payment method or credit card used for the original purchase. Lodestar Decorative will not refund original or return shipping costs or duties.

Dispatch & Collection

We aim to dispatch all orders in a timely manner, generally orders will be dispatched within two working days of order and payment. Most orders are dispatched via trackable courier / postal service. Larger items and high value orders may be dispatched by dedicated courier, in such circumstances we will work with you to ensure a convenient and timely delivery date & time.

Collection is welcome, we are based in Birmingham, please contact us prior to ordering to arrange.

Contact Details

Please contact us if you have any questions.

Moseley Exchange
149-153 Alcester Rd
Birmingham
B13 8JP

Phone: 0121 449 9653

info@lodestardecorative.co.uk

0121 449 9653

07775 898905